Frequently Asked Questions
Everything you need to know about your order and our premium apparel.
What is the status of my order?
Once your order is placed, you will receive a confirmation email. When your package ships, we will send a second email with a tracking link so you can follow its journey.
What is your return policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our returns portal to start your process.
Do you ship internationally?
Yes, Zenbivy ships to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
How do I care for my Zenbivy garments?
To maintain the quality of our fabrics, we recommend machine washing on a cold, gentle cycle and hanging to dry. Specific care instructions are located on the inner tag of each garment.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Can I change or cancel my order after it has been placed?
We process orders quickly to ensure fast delivery. You have a 60-minute window after placing an order to request a cancellation or change by contacting our support team.