Returns & Exchanges

At Zenbivy, we want you to be completely satisfied with your purchase. If your new fashion items aren't a perfect fit, we offer a 30-day return window for all unworn and unwashed products.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare Your Package

  Place the items in their original packaging with all tags attached, ensuring the merchandise is in its original, sellable condition.

• 3.
  Affix the Shipping Label

  Download and print the prepaid shipping label provided through our portal and securely attach it to the outside of your return package.

• 4.
  Drop Off and Track

  Hand your package to the designated carrier; you will receive a notification and your refund or exchange once our warehouse inspects the items.